1.What payment methods do you accept?
2.How can I track my order?
Once your order is processed and shipped, we will provide you with a tracking number via Email / WhatsApp / SMS. You can use this tracking number to monitor the delivery status of your sarees. We are in the process of implementing a system of continuous updates via WhatsApp / SMS, so that you are aware of the status of your order, every step of the way.
3.Any international shipping?
Yes we ship around the Globe.
4.Any return/exchange policy?
We want you to be completely satisfied with your purchase.
Refund– No Returns or Exchanges would be acceptable if the return request is not raised within 7 days of receiving the product. In case you are willing to return one product from the sale or a combo of frequently bought together, no discount will be availed. Return of a product is subject to our customer not having used the product in any way.
Products bought during sale or offers can only be exchanged and are non-refundable. No sale is available on exchange requests.
Exchange– If the blouse piece, or other attachments, have been removed from the saree, or other product/s, by the customer, it shall not be considered for exchange or return (no exceptions). Else, we accept both return & exchange.
We thrive on repeat orders of Customers and it’s our duty to take back any goods that have a manufacturing defect (Chances of which are remote, as we hand-check every product before shipping it). In the event, however, that we have overlooked the same and sent something which indeed has a manufacturing defect, we shall take the same back at no extra cost to the customer and send a fresh product, along with a small gift, as a token of apology, and appreciation of the understanding of our valued customer.
5.Can I cancel my order?
We cancel an order before it is shipped. If the order is already shipped, then we will not accept cancellations.
6.Do you offer customization options for sarees?
We have a wide variety of designs and styles to choose from, catering to various preferences. In addition, we are happy to take customization orders, at an additional cost. However, in some scenarios, customization is not possible.
7.How can I contact customer support?
If you have any questions, concerns, or need assistance, you can reach our customer support team on our WhatsApp Number, 9830286969, or email us on shop@bursana.com
8.What materials are your sarees and garments made of?
All our sarees and garments are crafted from high-quality, natural fabrics sourced responsibly. We use materials such as organic cotton, silk, linen, and other eco-friendly fibres to ensure a sustainable and comfortable wearing experience.
9.How are your products different from mass-produced clothing items?
Our products are uniquely handmade by skilled artisans, making each piece one-of-a-kind. We take pride in offering exclusive designs that celebrate the beauty of traditional craftsmanship while promoting ethical and sustainable fashion. No two saree/garments will be exactly the same.
10.What is the starting price of your products?
Our products start from just Rs. 1699/-. We believe in making our handcrafted, natural fabric sarees and garments accessible to a wide range of customers without compromising on quality or authenticity. We take pride in “Affordable Fashion”, and we stay away from low-quality low priced products.
11.Are your products ethically sourced and environmentally friendly?
Absolutely! We are committed to promoting sustainable fashion practices. Our materials are responsibly sourced, and we prioritize working with artisan communities to support fair trade practices.
12.How can I stay updated on new product releases and promotions?
To stay informed about our latest collections and exclusive offers, you can subscribe to our newsletter on our website or follow our social media channels and save the WhatsApp Number 9830286969, and follow the continuous status updates.
13.Can I buy your products in physical stores?
Currently, we exclusively sell our products through our online store. This allows us to maintain competitive pricing while reaching customers worldwide.
Copyright © 2021 Bursana Fashions. Created By Team Bursana.
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